Sub-processors
Last updated: August 15, 2026
Canary Signal uses the third-party sub-processors listed below to provide the Service. Each is bound by contract to protect data it processes on our behalf and may only use it to perform the function listed here. This list corresponds to the disclosures in our Privacy Policy. If we add or replace a sub-processor, we will update this page.
| Sub-processor | Purpose | Data processed |
|---|---|---|
| Intercom | Source of support conversation data | Conversation and message content synced from your connected integration |
| Anthropic | Issue detection from conversation content | Redacted conversation/message content |
| OpenAI | Embeddings for issue similarity matching | Redacted issue summaries |
| Stripe | Billing and payment processing | Subscription, invoice, and payment status (no card details stored by us) |
| Sentry | Error tracking | Technical context from errors, including stack traces from the request being handled |
| Resend | Transactional email delivery | Recipient email address and message content for account, billing, and alert emails |
Requesting a Data Processing Agreement
If you need a signed Data Processing Agreement (DPA) for your organization, contact us at support@canarysignal.io.