Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of Canary Signal (the "Service"), operated by Canary Signal ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. The Service

Canary Signal connects to your support tools (such as Intercom) to analyze customer conversations and surface recurring issues. You are responsible for having the necessary rights and permissions to connect any third-party account to the Service.

3. Accounts

You must provide accurate information when creating an account and are responsible for maintaining the security of your account and any activity that occurs under it. Notify us immediately of any unauthorized use.

4. Subscriptions & Billing

Paid plans are billed in advance on a recurring basis through our payment processor, Stripe. Subscriptions renew automatically until canceled. You may cancel at any time from your billing settings; access continues until the end of the current billing period.

5. Acceptable Use

You agree not to misuse the Service, including attempting to access it using a method other than the interfaces we provide, interfering with its normal operation, or using it to store or transmit unlawful content.

6. Data & Privacy

Our collection and use of your data, including customer conversation content synced from connected integrations, is described in our Privacy Policy.

7. Termination

We may suspend or terminate your access to the Service if you violate these Terms. You may stop using the Service and delete your account at any time.

8. Disclaimers & Limitation of Liability

The Service is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Canary Signal will not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

10. Contact

Questions about these Terms can be sent to support@canarysignal.io.